1. What are the payment methods available?
We support the following payment options at Stratel:

• Credit or Debit Cards
  Credit Card payment option is available for all Buyers. Stratel accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry-leading encryption standards. Please take note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.


• Online Banking
  Online banking transfers are accepted from: AmBank, Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank, RHB.

2. How I know if my payment was successful?
Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us to clarify on purchase status.

Please be aware of your Bank’s reconciliation schedule as this might have impact on your payment. Payment cannot be performed during bank reconciliation time.

3. Which credit cards are accepted for payment?
We accept all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry-leading encryption standards.

Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

4. Why was I charged with wrong amount in my order?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.