All items sold on Stratel are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. Return policy for each item can be found on the item’s page.

Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Requirements for a valid return:

• Proof of purchase (order number, tax invoice, etc).
• Bank details in Return Form if original payment is made via Credit Card or FPX Online Banking.
• Include printed Return Form and Stratel Tax Invoice in each return package box.
• Reason for return has to be valid and return acceptance conditions met (check out below).

You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

• All original packaging such as boxes, bags, tags, and UPCs
• Accessories such as cords and remote controls
• Certificates, manuals, warranty, and rebate cards
• "Free gifts" or bonus items
• All items included in a bundle

Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.